Shipping Policy

Before your order is dispatched.

Orders are processed before being handed to the delivery carrier. Processing may include confirming the order details, preparing the garment or garments, packaging the shipment and completing the necessary delivery documentation.

Processing takes place on business days. Weekends, public holidays and periods of unusually high demand may extend the time required before dispatch.

Once tracking information becomes available, it is sent to the email address used when placing the order.

Available shipping depends on the destination.

Delivery methods, estimated transit times and shipping charges may vary according to the destination address. The options available for your order are displayed during checkout before payment is completed.

Any delivery estimate shown should be counted from dispatch, rather than from the time the order is submitted. Estimated transit periods are guides and are not guaranteed arrival dates.

Checkout confirms whether we can deliver to your address.

Zevlune accepts orders for a range of international destinations. The most accurate way to determine whether we currently ship to your country or region is to enter the delivery address during checkout.

If no shipping service is offered for an address, we are not currently able to complete delivery to that destination.

Certain address types or regions may also be restricted because of carrier requirements, local regulations, customs restrictions or other operational limitations.

Import charges vary by country.

International shipments may be subject to customs duties, import tax, VAT, GST, brokerage fees or other charges imposed by the destination country.

Where these amounts are not included during checkout, they may be collected separately by a customs authority, postal operator or delivery carrier.

Customs rules, thresholds and tax rates vary by destination and may change without notice.

Zevlune cannot declare a false value or describe a commercial order as a gift for the purpose of avoiding customs charges.

Tracking begins after dispatch.

When tracking is available for your shipment, the relevant information is sent using the contact details provided with your order.

Carrier tracking does not always update at every stage. International parcels can travel between facilities or logistics partners for several days without generating a visible scan.

If the tracking remains unchanged for an unusually long period, contact customer service with your order number and tracking information so that we can review the shipment.

Check the address carefully before completing checkout.

Customers are responsible for providing complete and accurate delivery information. Please check the recipient name, street address, apartment or unit number, postcode and contact information before placing an order.

If you discover an error after ordering, contact us as soon as possible. Where fulfilment has not progressed too far, we may be able to update the address.

Once a parcel has been dispatched, Zevlune cannot guarantee that the carrier will be able to redirect or amend the delivery address.

If your parcel does not arrive as expected.

Let us know if your order arrives damaged.

If an item or parcel appears to have been damaged during delivery, contact our customer service team as soon as possible.

Include your order number and clear photographs showing the affected item. If the outer parcel is also damaged, include photographs of the external packaging and shipping label.

For garments with crystals, beads, embroidery, lace, feathers or other decorative finishes, close-up photographs of the affected area are particularly helpful.

A single order can occasionally arrive in separate shipments.

Items from the same order may sometimes be dispatched separately because of fulfilment arrangements, package requirements or product availability.

In that case, separate tracking information may be issued for each parcel. Receiving one part of an order does not necessarily mean another item has been omitted.

Some delays are outside our reasonable control.

Customs inspection, severe weather, public holidays, carrier disruption, seasonal demand, local delivery conditions and other events may extend the delivery period.

Unless a specific service expressly provides a guaranteed delivery date, estimated arrival times should be treated as guidance only.

Returns are handled separately from delivery.

If you want to return an eligible item after delivery, please review our Refund Policy and contact us before posting the parcel.

The registered business address shown below is not automatically the correct return destination. Please use only the return instructions supplied by our customer service team.

The company behind Zevlune.

Zevlune is operated by HONG KONG SOUTH NORTH TRADING COMPANY LIMITED .

For shipping, tracking, delivery or damaged-parcel questions, contact our customer service team using the information below.