Privacy Policy

The business responsible for your information.

Zevlune is operated by HONG KONG SOUTH NORTH TRADING COMPANY LIMITED .

We are responsible for deciding how personal information collected through zevlune.com is used, subject to the roles played by third-party service providers that process data on our behalf or under their own legal responsibilities.

The information depends on how you use Zevlune.

We may collect information that you provide directly and information generated when you use the website.

• Identity and contact information. This can include your name, email address, telephone number, billing address, shipping address and information contained in messages you send to us.
• Order information. This can include the products ordered, selected size or variation, order value, purchase date, delivery information, tracking details, returns, refunds and customer service history.
• Account information. If customer accounts are available and you create one, information associated with that account may be collected and maintained.
• Payment-related information. Payment details are handled through the checkout and relevant payment providers. We do not receive or store your complete card number, CVV or online banking password.
• Device and usage information. This may include IP address, browser type, device information, pages viewed, approximate location derived from technical information, referring pages and interactions with the website.
• Customer service information. If you contact us about sizing, delivery, a damaged item or another issue, we may keep the correspondence and any images or other information you choose to provide.

Payment credentials are handled through checkout providers.

Zevlune uses Shopify-based checkout services and supported payment providers to process purchases.

Complete payment card details and security codes are handled by the relevant payment infrastructure and are not provided to us as full card credentials.

We may receive limited information associated with a transaction, such as the payment status, order value, payment method type or other information required to administer the order.

We use information to operate the store and support your order.

• to receive, process and manage purchases;
• to arrange fulfilment, shipping and delivery;
• to send order confirmations, shipping notifications and other service-related communications;
• to handle returns, refunds, cancellations and customer service;
• to help answer product, sizing and fit questions;
• to protect the store, customers and payment processes against fraud, abuse, unauthorised transactions and security threats;
• to understand how visitors use zevlune.com and improve the website, products and customer experience;
• to comply with accounting, tax, legal, regulatory and record-keeping obligations;
• to send marketing communications where permitted and where any required consent has been obtained.

The reason for processing depends on the activity.

Where privacy law requires us to identify a legal basis, personal information may be processed because it is necessary to fulfil a contract with you, because we have a legitimate business interest, because we need to comply with a legal obligation, or because you have given consent.

For example, processing an order and arranging delivery is necessary to carry out the purchase, while fraud prevention and website security may be based on legitimate interests.

Where marketing or non-essential cookies require consent, you may withdraw that consent in accordance with the options made available to you.

Some information must be shared to operate the store.

We may share relevant personal information with service providers where necessary to process orders, operate the website or provide customer support.

• Shopify and ecommerce service providers that host or support our store and checkout.
• Payment providers involved in payment processing, authentication and fraud prevention.
• Fulfilment and logistics providers that prepare, route and deliver orders.
• Delivery carriers that require recipient and address information to complete delivery.
• Technology, analytics and communication providers that support website functionality, analytics, customer notifications or related services.
• Professional advisers, regulators or authorities where disclosure is required by law or reasonably necessary to protect legal rights.

We do not disclose personal information to unrelated parties simply in exchange for payment for that information.

Information may transfer if the business changes ownership.

If all or part of the business is sold, reorganised, merged, transferred or otherwise changes ownership, relevant customer and operational records may be transferred as part of that transaction.

Any such transfer remains subject to applicable privacy law and the protections that apply to the information.

Your information may be processed in more than one country.

Zevlune is operated from Hong Kong SAR and uses service providers that may process information in other jurisdictions. As a result, information may be transferred outside the country in which you live.

Where applicable privacy law requires safeguards for an international transfer, we rely on mechanisms recognised by the relevant law or on service providers that maintain the appropriate transfer protections.

We keep information only for as long as reasonably needed.

Retention periods depend on the type of information and the reason it is being kept.

• Order and transaction records may be retained for the period required for accounting, tax, fraud prevention and legal purposes.
• Customer service correspondence may be retained where needed to manage an order, resolve disputes or maintain business records.
• Account information may be retained while an account remains active and for a reasonable period afterwards.
• Marketing records may be kept while you remain subscribed, together with a limited suppression record where necessary to respect an unsubscribe request.

We may keep information for longer where required by law, necessary for legal claims or needed to prevent fraud or abuse.

Cookies help the store function and help us understand usage.

zevlune.com may use cookies and similar technologies for functions such as maintaining your shopping cart, supporting checkout, remembering preferences, improving security and understanding how the website is used.

Some cookies are necessary for essential site functions. Other cookies, including certain analytics or advertising technologies, may depend on your preferences and the legal requirements that apply in your region.

You can also manage cookies through your browser settings, although disabling some technologies may affect website or checkout functionality.

You can stop marketing messages.

Where you have subscribed to receive marketing communications, we may use your contact information to send updates about Zevlune products, collections or promotions.

You may unsubscribe using the option provided in a marketing message or by contacting us.

Service communications relating to an existing order, payment, return, account or security issue are not marketing messages and may still be sent where necessary.

Your rights depend on where you live.

Depending on the privacy law that applies to you, you may have rights relating to personal information we hold about you.

• request access to personal information associated with you;
• ask for inaccurate or incomplete information to be corrected;
• request deletion where we no longer have a lawful reason to retain it;
• object to or request restriction of certain processing;
• withdraw consent where processing is based on consent;
• request portability of information where applicable;
• object to direct marketing.

To make a privacy request, contact service@zevlune.com .

We may need to verify your identity before completing a request. Verification helps protect customer information from being disclosed or changed by an unauthorised person.

You may have the right to contact a privacy regulator.

If you believe your privacy rights have not been handled appropriately, contact us first so that we can review the issue.

Depending on where you live, you may also have the right to complain to the privacy or data protection authority responsible for your jurisdiction.

In Hong Kong SAR, privacy matters are overseen by the Office of the Privacy Commissioner for Personal Data.

Zevlune is not directed at children.

Our store is intended for adult customers and is not designed to knowingly collect personal information directly from children.

If you believe a child has provided personal information to Zevlune without appropriate authorisation, contact us so that we can review the situation and take appropriate action.

We use reasonable measures to protect information.

We use administrative, technical and operational safeguards intended to reduce the risk of unauthorised access, loss, misuse or disclosure of personal information.

Access to order and customer information is limited according to operational need, and payment card credentials are handled by checkout and payment providers rather than being stored as complete card information by Zevlune.

No website, transmission method or electronic storage system can be guaranteed to be completely secure. Where applicable law requires notification of a qualifying data breach, we will take the steps required by that law.

This policy may change as the store changes.

We may update this Privacy Policy when our services, technology, service providers, business practices or legal obligations change.

The revised version will be published on this page and the “Last updated” date will be changed accordingly.

Privacy questions or requests.

For questions about this Privacy Policy, requests relating to personal information or other privacy concerns, contact Zevlune using the information below.