Contact
Customer Care
Questions about an order, fit, sizing, delivery, returns or a specific Zevlune piece? Send our customer care team an email and include as much useful information as you can. We aim to respond to all enquiries within one business day.
Customer service is available Monday to Friday, 09:00–18:00 Hong Kong Time (GMT+8). Messages received outside business hours will be reviewed on the next working day.
What to include
About an order
Please include your order number and the email address used at checkout. If your question relates to a specific garment, include the product name as well. This is usually enough for our team to locate the order and begin helping you.
Size & fit
Tell us which dress, skirt, jacket or other piece you are considering, along with the size you normally wear and any measurements that may be useful. For fitted, corseted or tailored styles, bust, waist and hip measurements can help us give you more useful guidance.
Product details
If you have a question about fabric, colour, construction, embellishment or styling, include the product name. Details can vary between tailored pieces, satin dresses, lace styles and embellished garments, so knowing the exact item helps us answer more accurately.
Damaged or incorrect item
If something arrives damaged, defective or different from what you ordered, contact us as soon as possible. Please include your order number and clear photographs of the item. If the shipping parcel was damaged too, photographs of the outer packaging and shipping label are also helpful.
Embellished pieces
For garments with crystals, beads, embroidery, lace, feathers or other decorative finishes, include close-up photographs if your enquiry relates to the detailing. A wider image of the garment is also useful so we can assess the affected area in context.
A return
Contact us before sending anything back. Include your order number and the item or items you wish to return. Our team will confirm the applicable return instructions and return destination before you post your parcel.
Delivery & tracking
For questions about a shipment, include your order number and any tracking information already provided to you. If a parcel appears delayed or tracking has stopped updating, those details help us review the shipment more efficiently.
Payment questions
If a payment appears incorrect, duplicated or unsuccessful, include your order number if one was created. Please never send us your full card number, CVV, banking password or other sensitive payment credentials by email.
Before you write
You may find the answer before you need to email us.
Individual product pages include garment-specific information such as sizing, materials, colour and design details. For fitted waists, corseted construction, tailoring or delicate embellishment, please review the product information carefully before ordering.
For general questions about delivery, returns and ordering, you can also check our FAQ, Shipping Policy and Return & Refund Policy.
If you are unsure about the fit of a particular piece, we would rather you contact us before ordering than choose a size based only on guesswork.
Company information
The company behind Zevlune.
Zevlune is an online womenswear store operated by HONG KONG SOUTH NORTH TRADING COMPANY LIMITED .
Store name
Zevlune
Website
zevlune.com
Company name
HONG KONG SOUTH NORTH TRADING COMPANY LIMITED
Registered business address
RM 1004-5 SUMMIT INSURANCE BLDG
789 NATHAN RD
KL HK
Customer service email
service@zevlune.com
Customer service hours
Monday to Friday, 09:00–18:00 Hong Kong Time (GMT+8)
If you need to return an order, contact service@zevlune.com first and follow the return instructions provided by our customer service team.