FAQ

When will my order be dispatched?

Orders are prepared before being handed to the relevant delivery carrier. Once your parcel has been dispatched, tracking information will be sent to the email address used when you placed your order.

How can I track my order?

Once tracking becomes available, you will receive the tracking details by email. Please allow some time after dispatch for the carrier's tracking system to register its first update.

Why has my tracking stopped updating?

Tracking does not always update at every stage of a journey, particularly while a parcel is moving between distribution centres or countries. If the tracking remains unchanged for an unusually long period, contact us with your order number and tracking details and we can review it with you.

Can I change my delivery address?

Contact us as soon as possible with your order number and the correct address. We can only make changes while the order has not yet progressed too far through fulfilment. Once a parcel has been dispatched, an address change may no longer be possible.

Can I change or cancel my order?

If your order has not yet entered dispatch processing, we may be able to help. Contact service@zevlune.com as soon as possible and include your order number. Once an order has already been dispatched, it cannot normally be cancelled in transit.

Will I have to pay customs duties or import taxes?

Import rules depend on the destination country. Where duties, taxes or customs charges are not already included in the order, they may be charged by the local customs authority or carrier. These charges are determined by the destination and are outside our control.

How do I choose my size?

Start with the sizing information shown on the individual product page. For fitted dresses, corseted styles, tailored jackets and structured skirts, we recommend comparing your bust, waist and hip measurements rather than relying only on the size you normally buy elsewhere.

Do all Zevlune pieces fit the same way?

No. A draped satin midi dress will naturally fit differently from a structured blazer, corseted mini dress or tailored jacket. Construction, fabric and silhouette all affect the fit, so please check the information for the specific piece you are considering.

What if I am between sizes?

The best choice depends on the garment. For closely fitted, corseted or non-stretch pieces, additional room can be useful. For softer draped styles, there may be more flexibility. If you are unsure, send us the product name together with your bust, waist and hip measurements before ordering.

Can you help me choose a size before I order?

Yes. Contact us with the name of the piece you are considering and your measurements. We can help you compare them with the garment information available to us.

Will the colour look exactly the same as it does on my screen?

We aim to represent every colour as accurately as possible, but screens display colour differently. Satin, crystals, metallic trims and sheer materials can also appear lighter or darker depending on the direction of light.

If an exact colour match is important for an event or particular styling requirement, contact us before ordering.

Are embellishments identical on every garment?

Pieces featuring crystals, beads, appliqué, embroidery, feathers or other decorative work can show small variations in placement and finish. These differences are normal for garments with more detailed surface work.

Are sheer panels actually transparent?

Some designs intentionally use tulle, mesh, lace or illusion panels as part of the silhouette. Please review all product images and the description carefully, particularly for evening gowns, lace pieces and designs with cut-outs or sheer sections.

Why does my garment look slightly different from the product photo?

Lighting, fabric movement and how a garment sits on the body can change its appearance. Draped satin, pleating, ruffles, lace and feather detailing will also fall slightly differently from one piece or wearer to another.

How long do I have to request a return?

Eligible items can be requested for return within 30 days of delivery. Contact us before sending anything back so that we can provide the correct return instructions and destination.

How do I request a return?

Contact service@zevlune.com and include your order number together with the item or items you would like to return. Our team will provide the relevant return instructions before you send the parcel.

What condition should a returned item be in?

Returned garments should remain in their original condition and must not show signs of wear, washing, alteration, fragrance, make-up, fake tan, staining or damage. Original tags and any packaging or accessories supplied with the garment should also be returned.

Who pays the return shipping cost?

For standard returns because of fit, preference, colour, styling or a change of mind, return shipping is generally the customer's responsibility unless applicable consumer law requires otherwise.

If you received an incorrect item or an item with a genuine fault or delivery damage, contact us before arranging any return shipment so that we can review the issue.

Where should I send my return?

Do not send a return to our registered company address unless our customer care team has specifically instructed you to do so. Return destinations can vary according to the order and fulfilment location, so always contact us first.

Can I exchange a garment for another size?

We do not guarantee direct exchanges because availability can change while a return is in transit. In many cases, the simplest option is to place a new order for the size or style you need and return the original item separately for a refund.

When will I receive my refund?

Once an eligible return has arrived and been inspected, an approved refund is sent back to the original payment method. Your bank, card issuer or payment provider may need additional time before the funds appear in your account.

My item arrived damaged. What should I do?

Contact us as soon as possible. Damaged, defective or incorrect items should be reported within 14 days of delivery. Include your order number and clear photographs of the affected item.

If the shipping box or parcel was also damaged, please include photographs of the outer packaging and shipping label.

A crystal, bead or decorative detail is damaged.

Please send close-up photographs showing the affected detail together with a wider photograph of the garment. This is particularly helpful for crystal-embellished, embroidered, feathered, lace and appliqué pieces.

I received the wrong item or size.

Contact us with your order number and a photograph of the item received, including the size or product label where possible. Our customer care team will review the order and provide the next steps.

How should I care for my Zevlune garment?

Always follow the care instructions supplied with the individual garment. Because the Zevlune collection includes structured tailoring, satin, lace, mesh and embellished pieces, one care method is not appropriate for every product.

Can I machine wash embellished garments?

Do not assume that crystal, bead, appliqué, feather or heavily embroidered pieces are suitable for a standard machine cycle. Follow the care information for the specific garment and use professional cleaning where the label recommends it.

How should I store dresses with crystals or embellishment?

Store embellished pieces where the decorative surface cannot repeatedly rub against another garment. Avoid crushing feathers, bows or three-dimensional details, and take extra care around jewellery, bags and rough surfaces.

Can I iron satin, lace or sheer fabrics?

Check the garment's care instructions first. High heat can damage delicate synthetic fabrics, embellishments and certain surface finishes. Where appropriate, gentle steaming from a safe distance may be preferable to direct high-temperature ironing.

What payment methods can I use?

Zevlune supports major payment methods through Shopify checkout. The exact options available depend on your region, device and browser and are displayed during checkout.

Does Zevlune store my full card number?

No. Full card details and card security codes are handled through the checkout and relevant payment providers. Zevlune does not receive your complete card number or CVV.

Why was my payment declined?

Payments may be declined because of bank security controls, incorrect billing information, card restrictions, insufficient funds or another decision made by the payment provider. If the information entered is correct, your bank or card issuer may be able to explain the decline.