Terms of service

Last updated: 1 May 2026

Welcome to Zevlune.

These Terms of Service (“Terms”) govern your access to and use of zevlune.com (the “Site”) and your purchase of products offered through the Site.

The Site and Zevlune store are operated by HONG KONG SOUTH NORTH TRADING COMPANY LIMITED (“Zevlune”, “we”, “us”, or “our”).

By visiting the Site, placing an order, creating an account, or otherwise using our services, you agree to these Terms. Please read them carefully before using the Site or purchasing from us.

1. Company Information

Store name: Zevlune

Website: zevlune.com

Company: HONG KONG SOUTH NORTH TRADING COMPANY LIMITED

Registered business address:
RM 1004-5 SUMMIT INSURANCE BLDG
789 NATHAN RD
KL HK

Customer service: service@zevlune.com

Customer service hours: Monday–Friday, 09:00–18:00 Hong Kong Time (GMT+8)

Our registered business address is our company registration address and should not be assumed to be a retail store, fitting location, customer service counter, or automatic return destination.

Please do not send returns to this address unless our customer service team has specifically instructed you to do so.

2. Use of Our Site

By using the Site, you confirm that you have the legal capacity to enter into a binding agreement or that you are using the Site with the permission and supervision of a parent or legal guardian where required by applicable law.

You agree not to use the Site or our products for unlawful or unauthorized purposes.

You must not:

interfere with the operation or security of the Site;
attempt to gain unauthorized access to the Site, customer accounts, systems, or networks;
introduce viruses, malicious code, or other harmful technology;
use automated tools to scrape, copy, reproduce, or extract Site content without authorization;
impersonate another person or provide deliberately false information;
use the Site in a manner that violates applicable laws or the rights of others.

We may restrict or suspend access to the Site where reasonably necessary to protect our business, customers, systems, or legal rights.

3. Products and Product Information

Zevlune offers fashion products including dresses, jackets, blazers, skirts, occasionwear, and other apparel and accessories that may be introduced from time to time.

We aim to present product descriptions, materials, colors, measurements, photographs, embellishments, finishes, and other product information as accurately as reasonably possible.

However, the appearance of a product may vary slightly from photographs shown on the Site.

Differences may result from factors including:

screen and display settings;
lighting used in photography;
fabric texture and movement;
manufacturing tolerances;
placement of embroidery, crystals, beads, appliqué, lace, feathers, or other decorative details;
natural variations in materials;
garment construction and sizing.

Such reasonable variations do not necessarily mean that a product is defective.

4. Size and Fit

Size and fit information provided on the Site is intended as general guidance.

Fit can vary depending on the design, fabric, construction, silhouette, and individual body proportions.

Structured tailoring, corseted garments, fitted dresses, draped pieces, skirts, jackets, and other designs may fit differently even when marked with the same size.

Customers are responsible for reviewing the available size information before placing an order.

If you are uncertain about sizing, you may contact us at service@zevlune.com before ordering.

Additional guidance may also be available on our Size & Care page.

5. Product Availability

All products are subject to availability.

Placing an item in your shopping cart does not reserve that item.

Although we make reasonable efforts to maintain accurate inventory information, an item may occasionally become unavailable after an order has been placed.

If we are unable to fulfill an item in your order, we may cancel the affected item and issue any applicable refund to the original payment method.

Where appropriate, we will contact you using the information provided with your order.

6. Orders

When you place an order, you are making an offer to purchase the selected products subject to these Terms.

Receiving an order confirmation does not necessarily mean that your order has been finally accepted or dispatched.

We reserve the right, where reasonably necessary, to refuse or cancel an order before fulfillment.

This may occur in circumstances including:

a product becoming unavailable;
incorrect pricing or product information;
suspected fraud or unauthorized payment activity;
inability to verify payment or customer information;
shipping restrictions;
suspected resale or commercial misuse;
technical or inventory errors;
an order that appears to violate these Terms or applicable law.

If we cancel an order after payment has been successfully collected, we will arrange an applicable refund to the original payment method.

7. Order Information

You are responsible for providing accurate and complete information when placing an order.

This includes your:

name;
delivery address;
billing information;
email address;
telephone number where requested;
other information required to process or deliver the order.

Please review your information carefully before submitting your order.

If you notice an error after placing an order, contact service@zevlune.com as soon as possible.

We cannot guarantee that an order can be changed or cancelled after it has entered processing or fulfillment.

8. Prices

Prices displayed on the Site are shown in the currency presented to you by the store or checkout.

Prices may change from time to time without prior notice.

A price change will not normally affect an order that has already been accepted, except where there has been an obvious pricing or technical error or where otherwise permitted by applicable law.

Any applicable shipping charges, taxes, duties, or other charges will be presented or handled according to the information available during checkout and our applicable policies.

9. Pricing Errors

We make reasonable efforts to ensure prices are accurate.

However, errors may occasionally occur.

If a product is listed at an obviously incorrect price due to a technical, typographical, system, or other error, we may contact you before fulfillment.

Where permitted by applicable law, we may cancel the affected order and issue a refund rather than fulfill an order at an obviously erroneous price.

10. Promotions and Discount Codes

Promotions, discount codes, special offers, and other incentives may be subject to separate conditions.

Unless otherwise stated:

promotional codes cannot be exchanged for cash;
offers may have an expiration date;
promotions may apply only to eligible products or orders;
multiple promotions may not always be combined;
discounts may be limited to one use per customer or order;
promotions may be withdrawn or changed where permitted by law.

Any specific terms displayed with a promotion take precedence over this general section.

11. Payment

Payment must be completed using a payment method made available at checkout.

Available payment methods may vary depending on your location, currency, device, and the payment services currently enabled on the Site.

We do not guarantee that every payment method will be available to every customer.

Payment processing may be provided by third-party payment service providers. Those providers may process payment information according to their own terms and privacy practices.

We may perform or rely on payment authorization, fraud prevention, and security checks before fulfilling an order.

12. Payment Security

We take reasonable steps to use established ecommerce and payment technologies to facilitate secure transactions.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of any account credentials and for promptly informing us if you believe your account or payment information has been used without authorization in connection with our Site.

13. Shipping and Delivery

Orders are shipped according to the shipping options and information presented through our Site and checkout.

Delivery estimates are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

carrier delays;
customs processing;
severe weather;
public holidays;
transportation disruption;
incorrect or incomplete addresses;
local delivery conditions;
security or customs inspections;
force majeure events.

For additional information, please review our Shipping policy.

14. Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, fees, or other charges imposed by the destination country or local authorities.

The treatment of these charges may depend on the destination and the shipping option shown at checkout.

Unless expressly stated otherwise during checkout, customers may be responsible for charges imposed by local customs or tax authorities.

Zevlune does not control charges independently imposed by government authorities.

Customers are responsible for understanding applicable import requirements in their destination.

15. Delivery Information

Customers are responsible for providing a complete and accurate delivery address.

We are not responsible for delays or delivery problems caused by inaccurate, incomplete, or outdated information supplied by the customer, except where applicable law provides otherwise.

If a shipment is returned to us because of an incorrect address, failed delivery, refusal, or another delivery issue, contact us so that we can review the circumstances and available options.

16. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy, together with any mandatory rights available under applicable consumer law.

Customers wishing to request a return should contact:

service@zevlune.com

before sending an item back.

Do not automatically send returns to our registered business address.

Where a return is approved or requires specific routing, our customer service team will provide the appropriate instructions.

17. Condition of Returned Fashion Items

Where a return is permitted, products must generally be returned in the condition required by our Return & Refund Policy.

For fashion products, this may include requirements that the item is:

unworn other than reasonable fitting;
unwashed;
unaltered;
free from makeup, perfume, deodorant, tanning products, pet hair, or other marks;
returned with applicable original tags and packaging;
handled carefully where the garment contains delicate embellishments.

Products featuring crystals, beads, appliqué, lace, tulle, mesh, feathers, embroidery, satin, or other delicate details should be handled with particular care.

Your statutory or mandatory consumer rights are not excluded by this section.

18. Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If you believe you received an incorrect, damaged, or defective product, contact service@zevlune.com promptly and provide:

your order number;
a description of the issue;
clear photographs where appropriate;
any other information reasonably necessary for us to review the issue.

We will assess the matter and provide appropriate next steps based on the circumstances and applicable law.

19. Garment Care

Customers should follow the care label attached to each garment.

The garment's care label takes priority over general care information provided elsewhere on the Site.

Delicate materials and decorative details may require specialized handling.

Improper washing, drying, ironing, storage, alteration, or cleaning may damage a garment.

Normal wear, accidental damage, improper care, or damage caused by use contrary to care instructions may not constitute a manufacturing defect.

20. Accounts

Where customer accounts are available, you are responsible for maintaining the confidentiality of your login information.

You are responsible for activity occurring through your account where such activity results from your failure to keep your credentials reasonably secure.

Please contact us if you suspect unauthorized access to your account.

We may suspend or restrict accounts where reasonably necessary to address suspected fraud, misuse, security concerns, or violations of these Terms.

21. Intellectual Property

Unless otherwise stated, the Site and its contents are owned by, licensed to, or used with permission by Zevlune or the relevant rights holder.

This includes, where applicable:

trademarks;
trade names;
logos;
product photographs;
graphics;
videos;
designs;
text;
product descriptions;
page layouts;
website design elements;
illustrations and other creative materials.

You may access the Site for personal, non-commercial shopping and informational purposes.

You may not reproduce, republish, distribute, modify, sell, commercially exploit, or create unauthorized derivative works from protected Site content without permission from the applicable rights holder.

22. User Content, Reviews and Submissions

If you submit a product review, photograph, comment, feedback, suggestion, or other content to us, you confirm that you have the right to submit that content.

You must not submit content that is:

unlawful;
fraudulent;
defamatory;
threatening;
abusive;
infringing;
misleading;
obscene;
malicious;
harmful to another person's rights.

Subject to applicable law and any specific terms presented when content is submitted, you grant us the rights reasonably necessary to host, display, reproduce, and use the submitted content in connection with operating, improving, and promoting Zevlune.

We may moderate or remove content where reasonably necessary.

23. Third-Party Services and Links

The Site may contain links to or integrations with third-party services, including payment providers, delivery services, social networks, analytics services, and other external platforms.

Third-party services are operated independently and may be subject to their own terms and privacy policies.

We are not responsible for the content, availability, security, or practices of independent third-party websites or services except to the extent responsibility cannot lawfully be excluded.

24. Privacy

Our collection and use of personal information is described in our Privacy Policy and related privacy notices.

By using the Site, you acknowledge that your information may be processed as reasonably necessary to operate the store, process orders, provide customer service, prevent fraud, comply with legal obligations, and perform other activities described in our applicable privacy documentation.

25. Website Availability

We aim to keep the Site available and functioning properly, but we cannot guarantee uninterrupted or error-free access.

We may temporarily suspend, restrict, modify, or maintain parts of the Site for reasons including:

maintenance;
security;
technical upgrades;
system failures;
third-party service disruption;
legal or regulatory requirements.

Where reasonably possible, we will seek to minimize disruption.

26. Accuracy of Website Information

We aim to keep information on the Site accurate and current.

However, occasional errors, omissions, or outdated information may occur.

Where permitted by applicable law, we may correct errors, update information, or modify Site content without prior notice.

Nothing in this section limits rights that cannot legally be excluded.

27. Prohibited Uses

You must not use the Site:

for unlawful purposes;
to violate applicable laws or regulations;
to infringe intellectual property rights;
to harass, abuse, harm, defame, or discriminate unlawfully against others;
to submit false or misleading information;
to distribute malware or harmful code;
to collect personal information unlawfully;
to interfere with Site security;
to conduct fraudulent transactions;
to attempt unauthorized access to systems or accounts;
to misuse our services for unauthorized commercial activity.

We may take reasonable action in response to prohibited activity.

28. Disclaimer

To the maximum extent permitted by applicable law, the Site and its general informational content are provided on an “as available” basis.

We do not guarantee that the Site will always be uninterrupted, error-free, or free from every harmful component.

Nothing in these Terms excludes any warranty, guarantee, statutory right, or other protection that cannot lawfully be excluded or limited.

29. Limitation of Liability

To the maximum extent permitted by applicable law, Zevlune and HONG KONG SOUTH NORTH TRADING COMPANY LIMITED will not be liable for indirect, incidental, special, or consequential losses arising from use of the Site or purchase of products where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.

Nothing in these Terms is intended to limit mandatory consumer rights.

30. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims reasonably arising from your unlawful misuse of the Site, violation of these Terms, or infringement of another person's rights.

This provision does not impose liability on a consumer beyond what is permitted under applicable law.

31. Force Majeure

We will not be responsible for delay or failure to perform an obligation where performance is prevented or materially affected by circumstances outside our reasonable control, to the extent permitted by applicable law.

Such circumstances may include natural disasters, extreme weather, war, civil disturbance, epidemics, government restrictions, transportation disruption, customs disruption, labor disputes, internet or telecommunications failures, carrier interruption, or other comparable events.

We will take reasonable steps to manage the impact where practical.

32. Consumer Rights

Nothing in these Terms is intended to waive, restrict, or exclude any mandatory rights or remedies that you may have under applicable consumer protection law.

Where a provision of these Terms conflicts with a mandatory legal right that applies to you, the mandatory legal requirement will prevail to the extent of the conflict.

33. Changes to These Terms

We may revise these Terms from time to time to reflect changes in our services, business practices, technology, or legal requirements.

The latest version will be published on the Site together with an updated revision date.

Changes will apply from the date stated in the updated Terms, subject to applicable law.

Your rights relating to orders placed before a change will remain subject to applicable law and any terms governing those orders.

34. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the extent necessary where legally possible.

The remaining provisions will continue to apply.

35. No Waiver

If we do not immediately exercise a right or remedy under these Terms, this does not necessarily mean that we have waived that right or remedy.

36. Governing Law

These Terms and your use of the Site are governed by the laws of the Hong Kong Special Administrative Region, subject to any mandatory consumer protection laws that apply to you based on your place of residence or the circumstances of your purchase.

Nothing in this section deprives a consumer of protections that cannot legally be waived by contract.

37. Contact Us

If you have questions regarding these Terms of Service, an order, or your use of the Site, please contact us.

Zevlune

Operated by: HONG KONG SOUTH NORTH TRADING COMPANY LIMITED