Return & Refund Policy

Eligible returns can be requested within 30 days of delivery.

If you would like to return an eligible item, contact our customer service team within 30 days from the date the order was delivered.

Please include your order number and identify the item or items you would like to return. Our team will provide the applicable return instructions and destination before you send the parcel.

Returned garments must remain in original, resaleable condition.

You may carefully try on a garment to check its size and fit, but returned products must not show signs of wear, use or alteration.

• Garments must be unworn other than for a reasonable fitting and must not have been washed or dry-cleaned.
• Original tags should remain attached where supplied.
• Original packaging, garment bags and supplied accessories should be returned with the item.
• Garments must be free from make-up, fake tan, perfume, deodorant marks, body odour, smoke, pet hair and staining.
• Items must not have been altered, tailored, cut, repaired or otherwise modified after delivery.
• Belts, detachable straps, decorative parts or other components originally supplied with the garment must also be returned.

Who pays the return cost depends on the reason for return.

If you are returning an item because of fit, colour, personal preference, styling or a change of mind, return shipping is generally the customer's responsibility unless applicable consumer law requires otherwise.

Original outbound shipping charges are generally not refundable for change-of-mind returns, except where required by applicable law.

If the item was sent incorrectly or arrives with a genuine manufacturing fault or delivery-related damage, contact us before arranging shipment. We will review the issue and provide the appropriate instructions.

Tell us promptly if something is wrong with your order.

Please inspect your order when it arrives. If you receive an item that is damaged, defective, incorrect or materially different from what you ordered, contact us within 14 days of delivery.

Include your order number and clear photographs showing the issue. If the parcel or shipping box was also damaged, include photographs of the external packaging and shipping label.

For garments with crystals, beads, embroidery, appliqué, lace, feathers or other decorative finishes, please provide both a close-up image of the affected area and a wider image of the garment.

After reviewing the information, we will explain the appropriate resolution. Depending on the circumstances, this may include replacement, refund or another remedy available under applicable law.

Some products cannot be accepted for return.

• Garments showing signs of wear, washing, dry-cleaning, fragrance, staining or other use.
• Items that have been altered, tailored, repaired, cut or otherwise modified after delivery.
• Items returned incomplete where missing tags, accessories, components or packaging materially affect resaleability.
• Personalised, customised or made-to-order products where the restriction was clearly disclosed before purchase.
• Gift cards and other products that are legally excluded from cancellation or return.
• Return requests made after the applicable return period, unless a longer period is required by law.

Need another size or style?

Zevlune does not guarantee direct exchanges because stock availability can change while a return is travelling back.

In many cases, the quickest way to secure another size or style is to place a new order separately and return the original item for a refund under this policy.

If you are uncertain about which size to reorder, contact us with the product name and your measurements before purchasing again.

What happens when a return reaches us.

Refunds generally return to the original payment method.

Approved refunds are normally sent back to the same payment method used when the order was placed.

We do not normally redirect a card refund to another card, bank account or unrelated payment method.

If the original payment method is no longer available, contact customer service so that the situation can be reviewed with the relevant payment provider.

Contact us quickly if you need to cancel.

If you would like to cancel an order, contact customer service with the order number as soon as possible.

If fulfilment has not progressed too far, we may be able to cancel the order before dispatch.

Once the parcel has already been dispatched, cancellation may no longer be possible and the item will normally need to be handled through the return process after delivery.

Your statutory rights continue to apply.

Depending on where you live, mandatory consumer protection laws may give you additional rights relating to cancellation, faulty goods, goods that are not as described or the period available for requesting a return.

Nothing in this policy is intended to exclude or reduce rights that cannot lawfully be excluded.

Where applicable consumer law gives you a more favourable mandatory right than a term in this policy, that legal right continues to apply.

Delivery and payment information.

For delivery details, tracking and customs information, please review our Shipping Policy .

Additional order and legal terms are available in our Terms of Service .

Returns and refunds at Zevlune.

Zevlune is operated by HONG KONG SOUTH NORTH TRADING COMPANY LIMITED .

For return, refund, cancellation, damaged-item or incorrect-item enquiries, contact our customer service team using the details below.